How can we help?
Jot the Spot support
Save and find a spot
Say or type the item, its place, and its room: for example, “passport, grey drawer, bedroom”. When you need it again, ask where your passport is or search your saved items.
Use the app without microphone access
Microphone access is optional. If you decline the system permission request during setup, choose Continue by typing. On the recording screen, choose Type instead. You can save and search your jots using text.
To turn voice access on later, open your device Settings, find Jot the Spot, and enable microphone and speech recognition access where available.
Restore an Unlimited purchase
Use the same Apple Account or Google Play account you used for the purchase. In Jot the Spot, open Settings and choose Restore purchases. If your plan still does not appear, email us with the plan name and the store you purchased it from.
Manage or cancel a subscription
In Jot the Spot, open Settings and choose Manage subscription to open your store’s subscription settings. On iPhone or iPad, you can also open device Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions and Subscriptions.
Uninstalling the app or deleting your Jot the Spot account does not cancel an App Store or Google Play subscription. Cancel it separately through the store where you subscribed.
Sign in on another device
Use the same sign-in method and account that you connected in Jot the Spot Settings. If you use email, check your inbox and spam folder for the verification code. Contact us if you cannot access your account; never send us your verification code.
Delete your account and data
Open Settings in Jot the Spot, choose Delete everything, and confirm. This starts deletion of your account and its local and cloud data. If you cannot open the app, use the account deletion page or contact privacy@jotthespot.co.
Privacy and terms
Read our privacy policy and terms of service. Jot the Spot is provided by Neu Software LLC.